We've been coming here for 3 1/2 years and have had a great experience so far. Recently during the pandemic, our normal pediatrician wasn't available and we got to see Dr Schwab. This was great since she was the doctor I had initially requested when we first became patients, however she wasn't accepting new patients at the time. She was great, like our friend who referred us said she was. No complaints about the other doctor we'd been seeing, but happy to finally have seen the doctor who was the reason we came to this clinic to begin with. Dr Schwab was professional, friendly and supportive and listened respectfully to everything we had to say. My 2 young children seemed to really like her as she was very friendly toward them--and that says something especially since we all had face masks on. I've never had issues with the front desk staff. I've never waited an unreasonable amount of time to be seen. However, there was one time that my husband took my daughter in when she had the flu and he waited outside w/ her (respectfully because she had the flu), but he popped back in shortly to inform a staff member that he was outside waiting and asked if they'd call on him outside when it was their turn to which a staff member replied yes. He waited about 15-20 minutes and went back in and another staff member said with surprise that they thought he'd left! He informed them that he told the other staff member exactly where he was waiting and no one (not even the person he told who was standing right there) acknowledged that they did anything wrong and no one apologized.